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FAQs

Frequently asked Questions

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What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The product I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch.

How long will my order take to be processed?

We look to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

 

Do the SnoMaster fridges have an automatic low voltage cut-out to protect the battery system?
  • Yes, all of the SnoMaster fridges have a low voltage cut out that can be set at either 10V, 10.7V or 11.8V.  Please note that once the low voltage cut out has been triggered, the compressor will not restart again until the voltage on the connected battery reaches above 12.6V
What type of cables are supplied by Snomaster?
  • 1 x 12volt cable
  • 1 x 110volt cable.
 Do the fridges run on 110 Volt?
  • Yes the voltage range is from 100 to 240 Volt
Can I connect 12 Volt and 110 Volt at the same time?
  • Yes you can connect 12 and 110 volt at the same time, it will run only on 240 volt and automatically change over to DC when AC fails.
Why do we manufacture a fridge with a 70mm insulation?
  • The 70mm insulation allows for more efficient cool down period and allows unit to maintain lower temperature for longer periods in a higher ambient environment. New models will be all 70mm polyurethane insulated, that is a good thing
Is there a Reverse Polarity Protection for DC?
  • Yes, the temperature controller and the compressor controller have built in reverse polarity protection
  • Temperature Indicator will not illuminate and compressor will not start
When will the Lid Open Alarm start? Do the unit have a internal light?
  • When the lid is left open for more than 90 seconds. Internal LED Light Low power draw LED light with magnetic switch turns off when lid is closed
Is there a High Temperature Alarm in case the fridge is not able to maintain the selected temperature?
  • No High Temperature Alarm at present , the compressor has built in overheat protection , Cut off at 90 Degrees C and cut in at 75 Degrees C , the compressor will run at low speed approx. 2400RPM when the compressor temperature reaches 75 Degrees C
Is the Transit Bag just for protection or for insulation too?
  • All SnoMaster fridges are supplied with a padded transit bag which is mainly for protection as the fridges are designed to have the correct insulation.
What type of Compressor do the SnoMaster fridges use?
  • We make use of our own design 66 Watt Snomaster that is covered with a 5 year warranty.  The Snomaster Compressor is made of the highest quality and with the smart electronic control system it enables rapid cool down to target temperature.
Is Snomaster using R134a refrigerant?
  • Yes ,
What is the ambient temperature range for safe operation?
  • Zero to 55 Degrees C 50F to -8F
What is the minimum temperature range for storage and operation? In winter time the temperature can go down to – 20° in my area. Would that be a problem?
  • The unit should not be operated at minus 40 degrees F (-40f)
What is the cooling capacity of the SnoMaster compressor?
  • 66 Watts at 3500 RPM (5.5 Amps on 12 Volt ), 35 Watts at 2400 RPM (2.5 Amps on 12 Volt )
Will the power consumption be different between the Snomaster models?
  • Power consumption differs from models and sizes:
    • In the following range: CL40, CL60, EXC82, EX95 it will run on average between 1.6 and 4.5APH in ideal ambient conditions.
    • The EX82D will run between 3-5 APH in ideal ambient conditions.
  • In ideal ambient conditions these fridges will run at 20% of an hour which will bring the overall power consumption down.
What are the maximum amps during operation?
  • 5.5 Amps at 32 Degrees C or warmer Ambient  Temp on 12 Volt
What are the maximum amps during start up?
  • 3.5 Amps at 32 Degrees C Ambient Temp on 12 Volt, compressor always starts on low speed for approx. 1 minute then runs at the pre-set speed
At how many different speed levels does the SnoMaster compressor operate?
  • Low 2.5 Amps @ 2400RPM,
  • Auto 4,5 Amps @ 2400 – 3500RPM
  • High 5.5 Amps @ 3500RPM
When should the user switch to High, Auto or Low Speed?
  • High Speed:  when the ambient temperature is high or running off AC Power, faster cooling time, DC Battery Supply is normal
  • Auto Speed: (Recommended) when the ambient temperature is normal, DC Battery supply is normal or running off AC Power
  • Low Speed: when DC Battery supply is limited, or set temperature is around 5 degrees C (Unit set as refrigerator) or to maintain set temperature and limit battery usage
Is there a difference in cooling capacity, compressor speed, cooling strategy, run time, between 12 Volt, 24 Volt and 110 Volt?
  • No Difference
What is the acoustic noise of the Snomaster fridges?
  • 47.3 DB without the transit bag.
What is the Climate rating for the SnoMaster fridges?
  • T – Tropical
Can both bins go down to -8 in a dual unit?
  • Yes they can
Is there a different remote control for boxes with only one compartment?
  • No, one remote for single and double compartment units. Remote can be charged with USB or Solar.
Do the fridges show any diagnostic code in case of problems?
  • Temperature Display OC: Temperature Sensor disconnected or connection is loose, reconnect or tighten connections
  • Temperature Display: SC: Temperature Sensor Damaged, replace temperature sensor
  • Temperature Display: -28 / LL: Temperature Controller Damaged, Valve jammed opened,
  • Temperature display – HH
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